Thank you for shopping with Goldwin.
In order to upgrade and restructure our repair operations to serve you better, we will be temporarily suspending all repair services for the European region.
As a result, we will stop accepting new repair requests—both online and through local retailers/stockists—as of the date listed below.
We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding.
■ Final Deadline for Repair Requests
30th September 2026 at 8:00 AM CEST
■ Scope of Suspension & Regional Restrictions
Retailers & Partners: After the deadline, local retailers, stockists, and authorized dealers will no longer accept items for repair.
Cross-Border Repairs: Repair services in other regions (including the UK, North America, and Asia) cannot accept items shipped from or purchased within the European region during this suspension period.
■ Items Currently Out for Repair or Submitted Before the Deadline
All items accepted prior to the deadline will be processed and returned to you as usual once repairs are complete.
■ Service Resume Schedule
We are currently working toward resuming our repair services in 2027. A formal announcement will be made on our official website once the exact reopening date is confirmed.
■ Customer Support During the Suspension
While new repair requests will be paused, our customer support team remains available to assist you with general inquiries, product guidance, or warranty concerns.
Customer Support Contact: info@goldwineurope.com
Operating Hours: Mon–Sat, 11:00 AM – 7:00 PM CEST (Closed on Sundays & Public Holidays)
Thank you for your continued loyalty and patience as we work to improve our services.