Return Policy

Apart from the statutory warranty rights (please refer to Section 8 of our General Terms and Conditions) and the right of withdrawal for consumers, which remain unaffected, the following return conditions apply to purchases via the Goldwin Europe GmbH webshop:


No returns or exchanges will be accepted after 30 days from delivery.
Your return must be unused and in its original packaging to be accepted.

To complete your return/exchange, please access Return requests to receive return authorization. We will require proof of purchase.

Please do not return your items without first contacting Goldwin Europe GmbH. A return without authorization may result in a delay or denial of refund.

Refund (if applicable)

Refunds will only be issued if the returned item complies with the above conditions. After processing, the amount will be transferred back to the original payment method within a few days after the refund. Contact your credit card company and/or bank if you do not see the refund more than 10 days after a refund notification email. Please note that it may take some time before the refund is officially posted.


After the return authorization, send your product to:
Goldwin Europe GmbH
Schäfflerhof, Schäfflerstraße 4, 80333 Munich,

The original shipping costs will not be refunded.
Customers must use the Return Label provided by Goldwin when receiving the confirmation of their return.

Shipping Policy

  • Shipping is free for orders with a value of over € 300.00. The shipping costs for orders under € 300.00 will be shown to you at checkout.

  • We ship to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom. Shipping to the islands and overseas territories of France, Spain, Portugal, Netherlands, UK and Denmark is excluded.

  • Orders are shipped from Monday to Friday (except public holidays).

Cancellation Policy


You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Goldwin Europe GmbH, Schäfflerhof, Schäfflerstraße 4, 80333 Munich, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.


If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


If you wish to revoke the contract, please complete and return this form:

Goldwin Europe GmbH,
Schäfflerhof, Schäfflerstraße 4, 80333 Munich,

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

  • ordered on (*)/received on (*)

  • name of the consumer(s)

  • address of the consumer(s)

  • signature of the consumer(s) (only in the case of notification on paper)

  • date

(*) Delete as applicable.

General Terms and Conditions of Goldwin Europe Gmbh for Online Sales

These General Terms and Conditions ("GTC") shall apply to all purchases made by customers online via the webshop at the internet address ("Webshop") of Goldwin Europe GmbH, Schäfflerhof, Schäfflerstraße 4, 80333 Munich ("Goldwin" or "we", "us", "our").

Please read these GTC carefully before placing an order in our Webshop.


  • 1.1

    The business relationship between us and you as a customer ("you", "your") shall be governed exclusively by the following GTC in the version valid at the time of the order. You can download the text of the terms and conditions to your computer here, save it permanently and print it out.

  • 1.2

    Our offer is directed at consumers. You are a consumer if the purpose of your order cannot be attributed to your commercial or self-employed professional activity (§ 13 BGB). On the other hand, you are an entrepreneur if you act in the exercise of your commercial or self-employed professional activity when concluding the purchase (§ 14 BGB).

  • 1.3

    We do not offer our goods for purchase by minors. Please only use our online shop if you are of age.

  • 1.4

    Contracts with the customer are concluded exclusively in German or English, depending on whether the customer places the order via the German-language or English-language page of the online shop. If the customer places the order via our German-language website, only the German version of these GTC shall apply accordingly. If the order is placed via our English-language website, only the English version of these GTC shall apply.

  • 1.5

    These GTC apply exclusively. Any general terms and conditions of the customer shall not apply. They shall not become part of the contract, even if we do not expressly object to them or execute the contract without reservation.


  • 2.1

    The presentation of our goods and the granting of the possibility to place an order on our website does not constitute a binding offer on our part. This is merely an invitation on our part to you to make a binding offer to conclude a purchase contract.

  • 2.2

    A contract of sale is concluded as follows:

  • 2.2.1

    You can select product(s) from our range and collect them in a virtual shopping cart by clicking the "Add to cart" button.

  • 2.2.2

    You can view and change the contents of your shopping cart at any time by clicking on the corresponding "shopping cart" symbol.

  • 2.2.3

    To continue the ordering process, activate the "Checkout" button and enter your personal data.

  • 2.2.4

    Before sending the order, you have the opportunity to check your order again and, if necessary, to change or cancel it. You can also cancel the ordering process at any time by exiting your internet browser. By clicking on the button “Pay now” (if you chose credit card payment) or “Continue payment” (if you chose PayPal), you make a binding offer to conclude a purchase contract for the last item(s) in the shopping cart. Your firm order can only be placed and transmitted if you agree to these GTC by clicking the button “Pay now” or “Continue payment” and have thereby included them in your binding offer to purchase the products.

  • 2.3

    After completing the ordering process and submitting your order, we will confirm receipt of your order by e-mail. In this automatically generated confirmation of receipt, the details of your order will be listed again. This confirmation of receipt merely documents that we have received your order, but does not constitute acceptance of your offer.

  • 2.4

    We are not obliged to accept your purchase offer. A contract is only concluded when we either accept your offer in an order confirmation sent by post, e-mail or fax or deliver the ordered goods and confirm the dispatch to you with a second e-mail (dispatch confirmation).

  • 2.5

    If your order is sent in more than one package, you may receive a separate dispatch confirmation for each package. In this case, a separate contract of sale will be formed between us in respect of each dispatch confirmation for the goods listed in that dispatch confirmation.

  • 2.6

    We sell all goods only in quantities customary in the household and reserve the right to refuse orders exceeding this quantity. This applies both to the number of goods ordered as part of one order and to the placing of several orders for the same goods where the individual orders comprise a quantity customary in the household.


The prices quoted are final prices including VAT. The amount shown at the time of the binding order shall apply.


  • 4.1

    For delivery details, please see our Shipping Policy.

  • 4.2

    Shipping is free for orders with a value of over € 100.00. The shipping costs for orders under € 100.00 will be shown to you at checkout.

  • 4.3

    We deliver to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom. Shipping to the islands and overseas territories of France, Spain, Portugal, Netherlands, UK and Denmark is excluded.

  • 4.4

    Orders are dispatched from Monday to Friday (except public holidays).

  • 4.5

    Of course, we always try to ensure sufficient availability of the goods displayed in our online shop. However, we ask for your understanding that we cannot guarantee availability at all times. Should a product be temporarily unavailable, we will inform you of this in the order confirmation - if necessary, stating the new delivery time. In the event of a delay in delivery of more than four weeks, you have the right to withdraw from the contract. In this case, we are also entitled to withdraw from the contract. In this case, we will immediately refund any payments already made by you. If the goods are permanently not available, we will refrain from a declaration of acceptance. In this case, a contract is not concluded.

  • 4.6

    If force majeure (natural disasters, war, civil war, terrorist attack, pandemics) makes the delivery or any other service permanently impossible, any obligation to perform on our part is excluded. We will immediately refund any amounts already paid.

  • 4.7

    We may refuse performance insofar as this requires an effort which, taking into account the content of the purchase contract and the requirements of good faith, is grossly disproportionate to the customer's interest in the fulfilment of the purchase contract. We will immediately refund any amounts already paid.

  • 4.8

    We are entitled to make partial deliveries insofar as this is reasonable for you based on a consideration of your and our interests. Partial deliveries are dispatched at our risk. Upon receipt of each partial delivery, the risk for the delivered items shall pass to you. If we are in default with outstanding partial deliveries or if outstanding partial deliveries are not possible for us, you are entitled to withdraw from the contract as a whole or to claim damages for non-fulfilment of the entire obligation whenever the partial delivery is of no interest to you.


  • 5.1

    Payment is possible by credit card or PayPal.

  • 5.2

    We reserve the right to refuse a payment method chosen by you and to make delivery dependent on another payment method. If you refuse a payment by the method of payment chosen by us, we are entitled to withdraw from the contract.

  • 5.3

    Payment of the purchase price is due immediately upon conclusion of the contract.

  • 5.4

    When paying with PayPal, you will automatically be redirected to the PayPal page. There you can log in with your login data and then confirm the payment. The debit is made by credit card, direct debit, credit or Giropay - depending on which of the means of payment you have deposited there. Payment with PayPal credit is also possible. If you do not yet have a PayPal account, you can create one on the provider's website.

  • 5.5

    If the invoice amount is not settled within 30 days of the invoice date or, in the case of a payment with PayPal, rejected by the account-holding institution, you will automatically be in default. Even without a further reminder, you are then additionally obliged to pay the statutory default interest in the amount of five (5) percentage points above the respective base interest rate announced by the European Central Bank and the further damage caused by default, in particular the further collection costs. If we can prove that we have incurred higher damages due to the delay, we shall be entitled to assert such damages.


The delivered goods remain our property until all claims against the customer arising from the purchase contract have been settled in full.


If you order from us as a consumer, you have a statutory right of withdrawal. You can find information on this here.

The right to cancellation does not exist or lapses, as the case may be, in the case of contracts regarding the delivery of goods which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which, due to their nature, are, after delivery, inseparately mixed with other items.


  • 8.1

    The statutory warranty provisions shall apply, in particular sec. 434 et seq. German Civil Code, unless otherwise stipulated in this section.

  • 8.2

    The customer is advised that there is no warranty case if the product had the agreed quality at the time of transfer of risk. A warranty case does not exist in particular in the following cases:

  • a)

    in the event of damage caused to the customer by misuse or improper use,

  • b)

    in the event of damage caused by the goods(s) having been exposed to harmful external influences at the customer's premises (in particular extreme temperatures, humidity, exceptional physical or electrical stress, voltage fluctuations, lightning, static electricity, fire).

  • 8.3

    If products are delivered with obvious transport damage, please complain about such faults to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

  • 8.4

    Warranty claims become statute-barred after two years for consumers and after one year for entrepreneurs. The period begins with the receipt of the goods.


For details on returns, please refer to our Return policy.


  • 10.1

    In the event of slight negligence, we shall only be liable in the event of a breach of material contractual obligations and limited to the foreseeable damage. This limitation does not apply in the event of injury to life, limb or health or in the event of an intentional or grossly negligent breach of duty. We shall not be liable for any other damage caused by slight negligence due to a defect in the object of purchase. The provisions of the Product Liability Act shall remain unaffected.

  • 10.2

    Our liability remains unaffected irrespective of our fault in the event of fraudulent concealment of the defect or from the assumption of a guarantee.

  • 10.3

    We are also responsible for the impossibility of delivery occurring by chance during our delay, unless the damage would also have occurred in the event of timely delivery.

  • 10.4

    The restrictions of clauses 10.1 to 10.3 shall also apply in favor of Goldwin's legal representatives and vicarious agents if claims are asserted directly against them.


Information on the protection of your data can be found in our Privacy Notice.


  • 12.1

    The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods if (a) you have your habitual residence in Germany or (b) your habitual residence is in a state that is not a member of the European Union. In the event that you have your habitual residence in a member state of the European Union, the applicability of German law shall also apply, whereby mandatory provisions of the state in which you have your habitual residence shall remain unaffected.

  • 12.2

    If you do not have a place of residence in the Federal Republic of Germany when placing the order or if you transfer your place of residence abroad after conclusion of the contract or if your place of residence is not known at the time the action is brought, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship shall be Munich. The same applies if the customer is a merchant, a legal entity under public law or a special fund under public law.

  • 12.3

    Should individual provisions of this contract be or become invalid or void in whole or in part, this shall not affect the validity of the rest of the contract. The parties undertake to replace the invalid or void provision with a valid provision that comes as close as possible to the intended economic purpose. The same shall apply in the event of a loophole.