Repair
About
Goldwin offers a free repair service to ensure that our customers can enjoy their products for a long time.
We not only pursue comfort, peak performance and durability, but also ensure strict quality control in all steps of our design and manufacturing processes, including material selections, sewing and processing.
However, in case the product performance degrades or is damaged while in use, we repair and restore its original function for free of charge.
Our repair service was launched with our wish that one will cherish the life of our products through repairing and taking good care of them. We hope that this will help drive reduction of apparel waste and unnecessary consumption and manufacturing, playing our part in the environmental conservation.
Our hope is to be the guardian of your stories and memories that you have woven with your gears through years of adventure by offering this support to extend the life of your product.
We believe that taking steady actions will help us lead to minimizing apparel waste and reduce overconsumption and overproduction, which paves the path to a more harmonious relationship with nature for generations to come.
Goldwin remains committed to explore new ways to bring this vision to life.
Repair
Service
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What is covered?
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Goldwin products
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What cannot be repaired?
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Please note some products may not apply
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Socks and under wears
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Natural breakdown of colors and materials over an extended time
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Counterfeits
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Other damages that our repair center claims are unrepairable
*Repairs provided by Goldwin are intended to restore the functionality of the product, not to return it to its original condition in terms of design or appearance.Therefore, damage such as scuffs or scratches that do not require functional restoration are not covered. If it is determined that functional recovery is not necessary, the item may be returned as is.
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Repair Fee
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Free of charge
*We require that products accepted for repair be clean. Charges will be assessed if cleaning is necessary, or the product may be returned to you if it cannot be adequately cleaned.
*Please make sure that the shipping must be pre-paid to our flagship stores, the package is insured for full replacement value, and you use a shipping method that will provide you with a tracking number. Goldwin will not be liable for lost inbound packages. -
Shipping Cost
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Please make sure that the shipping must be pre-paid to our flagship stores, the package is insured for full replacement value, and you use a shipping method that will provide you with a tracking number. Goldwin will not be liable for lost inbound packages.
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How to submit your repair requests?
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1. Online:
Please submit repair requests from below. Detailed information about the products must be provided.2. Retail:
Please bring the products directly to the Goldwin London Store for repair requests.
35 Broadwick Street, London, W1F ODH, United Kingdom
Tel: +44 (0)20 4630 9070
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How long does it take for repair in the Japan factory?
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Our typical turnaround time is 6-12 weeks from the time we receive your product at our Japan factory until it is returned. In some cases, we can get it back to you sooner. In some cases, it may take longer.
*During peak season our turnaround time can be longer than eight weeks.
*If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you. -
Questions?
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Customer Service:
Repair
Techniques
Every product entrusted to us will be sent to Goldwin Repair Center in Toyama Prefecture, where our expert technicians carefully inspect and repair each item with meticulous care.
Over decades, we have honed our techniques to meet our customers’ expectations and gone beyond simple functional repairs, such as sealing leaks and patching holes, in order to achieve technical precisions in making repaired area virtually undetectable.
Our renowned advanced repair techniques now allow us to repair more than 20,000 items every year.
Precise re-application of waterproof seam sealing tape
Seam tape is applied to cover the needle holes on all of our waterproof products to block water from entering through the seams. Using Seam Sealer – a specialized machine – the seam tape is re-applied to ensure your product Long Lifecycle after the repair.
Worn-out logo and a hole on a jacket will revive through our bonding technique
Our bonding technology can repair a worn-out logo and a hole on a waterproof jacket or down jacket. Leveraging the rich expertise in adhesive technology unique to Goldwin, as the designer and manufacture, for the repair process will ensure the most suitable repair method.
Zipper repair to restore the original function
Zippers are more prone to wear and damage and we repair them for you. Every season brings new specifications and designs – our deep and rich understanding of product’s original design philosophy drives the techniques to restore the product as close to its original state as possible.
Breathing new life into the damaged area – patched finishing with a fresh fabric.
Our patching technique involves carefully removing the damaged or holed area and replacing with a new fabric. This process requires seasoned skillsets to integrate the new fabric seamlessly as the natural part of the product. Our repair goes beyond your initial request. If a fraying seam is spotted, we will consult with you and repair such vulnerability.
